When we think about errors, it is easy to remember the ones that caused you headaches. It might have been a contractor’s confusion that resulted in a back charge or an inspector’s stop work order. These errors types of problems can cause anxiety, changes in work schedules, and financial discord, but all errors are not created equally. Let’s examine how different errors can impact and influence your finished product.
…All Quality Errors are Not Equal Read More »
The ultimate purpose of both Quality Management Programs and Quality Control Systems is essentially to provide risk management. Producing consistent quality work to established minimum standards serves to assist leadership in maintaining a standard of care to reduce risk to the Company and the Client. Properly administered and led, it is a great way to establish and foster a culture among staff.
…Treasure Quality Management as proven Risk ManagementRead More »
Treasure Quality Management as proven Risk Management Read More »
The 6 steps of a Project Debrief are purposefully designed to help the team members share their experiences, challenges, and emotions. Through factual discussion and the sharing of different perspectives, the program is intended to identify and resolve issues while recognizing and acknowledging successes. A willingness to adapt and improve your systems is vital. A willingness to engage and empower your staff to improve opens doors of opportunity.
…Engage and Empower Staff while Improving your SystemsRead More »
Engage and Empower Staff while Improving your Systems Read More »
Often the terminology of engineering professionals can be highly technical and confusing. The use of terms like “Quality Assurance” and “Quality Control” is not overly technical. However, misuse can lead to serious impacts on efficient communication and the conveyance of expectations. Clarifying the terms you use is important both in-house and in your relationship with clients.
…What is the difference between Quality Assurance and Control?Read More »
What is the difference between Quality Assurance and Control? Read More »
Span of Control is a concept that I learned in my emergency services training both in the fire service and law enforcement corrections. Yet this topic is not something I read or hear about often, if ever, in the engineering community. The idea behind this concept is based on how many people a leader can effectively manage in a given scenario. In the emergency services world, this normally works best in the range of 2 to 5 people. In the business world, this range may extend upwards to 10 or more subordinates to one leader. There are a lot of factors that go into determining how many subordinates one leader can effectively manage. Each and every situation will be different.
…How Span of Control Impacts the Quality of Work Read More »
As a professional service firm that creates and provides clients with deliverables, you are more than just a consultant or service firm. You are more than simply an opinion, clients are paying for a product that they will use to make decisions, apply for permits, or construct from among hundreds of other possibilities. Like any purchase we make, you will certainly judge your experience. A positive experience, a GREAT Quality deliverable, will create the opportunity to bring you back for more but a negative experience will make you think twice. A poor experience is two to three times more likely to receive an angry review which would require 12 positive reviews to offset the side effects of one negative review.
…A 5 part Framework for GREAT Quality DeliverablesRead More »
A 5 part Framework for GREAT Quality Deliverables Read More »